Haryana: CM window proving to be very effective

Chandigarh, Aug 25: The CM Window launched by Haryana Chief Minister Manohar Lal Khattar for speedy disposal of the grievances of the people in the state is proving to be very effective.
On one hand, instead of coming to Chandigarh, people are sending direct complaints to the Chief Minister from their respective districts, while regular monitoring is done at the headquarter level also. Even the complainant is informed via mobile about the status of his complaint.
According to OSD to the Chief Minister, Bhupeshwar Dayal, who is monitoring the CM window, one Dulichand, a resident of village Ghoshgarh, Farukhnagar, Ward No. 7 of Gurugram, had lodged a complaint that on September 26, 1996, his brother-in-law Deshraj died in a Haryana transport bus accident. Even after deducting NOC, his death certificate was not received for 25 years. He lodged a complaint at CM Window regarding the same.
Mr Dayal informed that the complaint number 29987 of the applicant was uploaded on the CM window on April 1, 2021, and taking immediate action, the civil hospital of Gurugram was informed in this regard. The hospital authorities and municipal officials searched the records for the year 1996 and issued the death certificate of the deceased Deshraj to the applicant on August 16, 2021. The complainant has withdrawn his complaint expressing satisfaction over the action of the hospital and the government.
According to Mr Dayal, there are many such instances, pending for a long time, which have been resolved through CM Window. Every month, the complaints received on the CM window are reviewed and the officers of the departments concerned are ordered to resolve them within the stipulated time frame. Strict action is taken against the officers who are negligent in duty.